Achieve real results with Mura's AI
See how Mura helps commercial field service companies streamline manual operations, optimize headcount, and reduce Days Sales Outstanding (DSO)
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the customer
A national commercial kitchen repair company serving big box retail.
the problem
A commercial kitchen repair company relied on a highly manual dispatch process, spending over 5.5 minutes typing each work order into their FSM system, leading to a 16 hour backlog, putting their largest customers with tight 24-hour SLAs at risk.
with mura
- Eliminated manual data entry, reducing errors and making work order creation 2.5x faster.
- Cleared the backlog by to less than 3 hours, retaining their largest customers.
- Boosted workforce productivity and improved dispatcher satisfaction.
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the customer
A leading multi-state commercial mechanical company
the problem
This mechanical company's dispatch team was spending nearly one business day per week creating POs - while managing other responsibilities - blocking nearly half of their outgoing invoices, slowing down cash flow, and increasing demand for headcount.
with mura
- Reduced dispatch and technician PO creation time by 80%, eliminating calls into the office.
- Reduced PO burden on dispatch, preventing two planned back office hires.
- Unblocked 50% of incomplete invoices, speeding up customer billing by 2 weeks.
interested?
Mura integrates with existing FSM systems to create operational efficiencies—in just a matter of weeks. Get a complimentary AI assessment from Mura.