Achieve real results with Mura's AI
See how Mura helps commercial field service companies streamline manual operations, optimize headcount, and reduce Days Sales Outstanding (DSO)
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the customer
A national commercial kitchen repair company serving big box retail.
the problem
A commercial kitchen repair company relied on a highly manual dispatch process, spending over 5.5 minutes typing each work order into their FSM system, leading to a 16 hour backlog, putting their largest customers with tight 24-hour SLAs at risk.
with mura
- Eliminated manual data entry, reducing errors and making work order creation 2.5x faster.
- Cleared the backlog by to less than 3 hours, retaining their largest customers.
- Boosted workforce productivity and improved dispatcher satisfaction.
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the customer
A leading multi-state commercial mechanical company
the problem
This mechanical company's dispatch team was spending nearly one business day per week creating POs - while managing other responsibilities - blocking nearly half of their outgoing invoices, slowing down cash flow, and increasing demand for headcount.
with mura
- Reduced dispatch and technician PO creation time by 80%, eliminating calls into the office.
- Reduced PO burden on dispatch, preventing two planned back office hires.
- Unblocked 50% of incomplete invoices, speeding up customer billing by 2 weeks.
Built for How Our Trade Operates
"Mura's platform has transformed how we manage our workflows. Since implementing their solution, we've seen dramatic time savings for both our customer service representatives and field technicians, significantly improving our downstream invoicing cycles. What sets Mura apart is their ability to integrate seamlessly with our existing systems - we didn't have to disrupt our operations or move our team to a completely new platform."
Group Controller, Service Logic